LATEST GCX-GCD TEST BLUEPRINT - NEW GCX-GCD TEST TIPS

Latest GCX-GCD Test Blueprint - New GCX-GCD Test Tips

Latest GCX-GCD Test Blueprint - New GCX-GCD Test Tips

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Genesys Cloud CX: Developer Certification Sample Questions (Q70-Q75):

NEW QUESTION # 70
Which of the following applies to the Notifications API?

  • A. The ping/pong messages will tell you if the socket is dropped or not.
  • B. The ping messages are for topic subscriptions.
  • C. The ping message will tell you if the authentication token is expired or not.
  • D. There is noping message for Notification APIs.

Answer: A

Explanation:
In the Genesys Cloud CX Notifications API, ping/pong messages are used to check the healthof the WebSocket connection. These messages help detect if the socket is still open or if it has been dropped, enabling appropriate client-side handling.


NEW QUESTION # 71
Which of the following statements defines a fatal question in an Evaluation Form?

  • A. Fatal questions are critical questions If scored No the agent will be removed from the queue.
  • B. Fatal questions are critical questions If scored "No", the evaluation score will be zero.
  • C. Fatal questions are weighted higher than non-fatal questions.
  • D. Fatal questions are the same as critical questions.

Answer: B

Explanation:
In Genesys Cloud CX, a fatal question on an Evaluation Form is designed to reflect a critical requirement. If the evaluator scores "No" on such a question, the agent receives a zero for the entire evaluation, regardless of other responses.


NEW QUESTION # 72
Error 400 by Notification service means the channel has been idle for 24 hours.

  • A. True
  • B. False

Answer: A

Explanation:
In Genesys Cloud CX, a notification channel remains active for 24 hours. If the channel is not renewed within this period, attempts to use it will result in a 400 error. To maintain an active channel beyond 24 hours, you must resubscribe to the topics before the channel expires. This can be achieved by sending aPOSTrequest to
/api/v2/notifications/channels/{channelId}/subscriptionswith an empty array as the body, effectively extending the channel's validity for another 24 hours. Implementing a recurring task to perform this resubscription every 23 hours is recommended to ensure continuous operation.


NEW QUESTION # 73
For web chat, widget permissions must be assigned to the user.

  • A. True
  • B. False

Answer: B

Explanation:
In Genesys Cloud CX, widget permissions are not assigned to individual users. Instead, permissions related to web chat widgets are managed through roles and permissions within the platform. To create or manage web chat widgets, a user must have the appropriate permissions, such as Widgets > Deployment > AllorWeb Chat
> Deployment > All.These permissions are typically assigned to administrative roles responsible for configuring and deploying web chat functionalities.
Reference:https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/


NEW QUESTION # 74
You can compare API version changes using the versioning page.

  • A. True
  • B. False

Answer: A

Explanation:
Genesys Cloud CX provides a versioning page that allows developers to compare changes between different API versions. This tool helps in understanding updates, deprecations, and modifications across API versions, facilitating smoother transitions and integrations.


NEW QUESTION # 75
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